I discovered Sheila after reading the many positive reviews on Yelp. She responded immediately to my inquiry on her site and facilitated the bookings for our last minute trip to Salzburg. She was attentive to any concerns and negotiated matching prices with online sites.  We were greeted after a long flight with an upgraded room, personalized note from Sheila and the hotel, along with a fruit tray.  To have her as a contact was reassuring as we were traveling during a Lufthansa pilot strike. All went well,  and we will use Sheila for future travel adventures.